Frequently Asked Questions
There are many questions that you want to ask when hiring a Bounce House, we have tried to list as many as we can below, if you cannot find anything that addresses your particular question, please feel free to Contact Us
Q1 : Where does Golden State Jumpers operate?
A1 : We operate in around the Long Beach area, however if you are within 30miles of Long Beach we 'could' make special arrangements, please contact us
Q2 : Can the bouncy house be used both indoors and outdoors?
A2 : We have both Indoor and outdoor bounce houses, if they are for indoor please check with the venue what the height restrictions are and if there is enough room.
Q3 : How long do we get the bouncy house for?
A3 : If you are booking for a party and have specific times, please ensure that this is clarified when booking, in general thew hire time is for 6hrs.
Q4 : Do you have insurance?
A4 : Yes we do have insurance, however as these are supervised hire you may require additional insurance for your event, please call us to discuss
Q5 : Has your equipment been safety checked?
A5 : Yes all our equipment is safety tested on a regular basis and you will also be provided with a health and safety briefing during delivery.
Q6 : Are we able to pick up / drop off the equipment?
A6 : No, Unfortunately insurance will not allow you to handle our equipment
Q7 : Can i move the equipment after you have setup?
A7 : No, due to health and safely and insurance you cannot move the equipment once it has been installed.
Q8 : It is windy and raining can you still setup?
A8 : If the wind speed is more than 20mph then due to health and safety the equipment cannot be setup, also if it is too wet the blower (which is electrical) and high risk of slips the equipment may not be setup, some of our castles have shower covers therefore if it is light rain the equipment can be setup, please check with us.
Q9 : Will the equipment be manned?
A9 : No, all the equipment is hired and unmanned, it is the responsibility of the hire to follow health and safety guidance and ensure that no one is misusing the equipment.
Q10 : How can i pay?
A10 : In order to secure the hire you must pay a minimum a deposit (or you can pay the full amount) via the website to secure the booking, the rest is cash on delivery 'BEFORE' the equipment is installed, we cannot progress the hire if it is not paid
Q11 : I have an indoor hire what is the height of your equipment?
A11 ; We have a number of equipment heights please check with your hall provider to confirm the maximum height and area for the bounce house, all the space information is located on the 'size' tab of the bounce house you are interested in, if you need any further help please contact us.
Delivery Policy
The cost of delivering to a particular location will be revealed when you choose during the availability or booking process. We may be able to deliver outside the locations available on our website. If you are outside of the locations shown on our website, please contact us to see if we can help you out.
If we are unable to provide your delivery due to adverse weather, vehicle failure, illness or any other factor, we will inform you of this at the earliest possible opportunity. Delivery times can be arranged during the booking process.
Please ensure that there is adequate space for our products, that the location our products will be sited is accessible, and that you have cleared the area of mess and debris. We will be unable to provide a refund if we cannot deliver your product due to a lack of space or accessibility or due to an inappropriate location.
www.goldenstatejumpers.com